Refund Policy
Last updated: January 2026 | HotHost.org
Important Notice
All refunds are issued as credits to your HotHost.org account which can be used for future purchases. We do not provide cash refunds to original payment methods. Requests made after 48 hours will not be accepted.
Refund Eligibility
Requests must be submitted within 48 hours of purchase.
Refunds are provided only as account credits.
Non-Refundable Services
- Domain registrations & renewals
- SSL certificates
- Services suspended for ToS violations
- Over 20% resource utilization
- Custom setup fees
- Promotional / Discounted items
How to Request a Refund
Check Eligibility
Ensure your request meets the 48-hour criteria and resource usage limits.
Submit Request
Contact us at info@hothost.org with your Order ID and reason.
Review Process
Our team will verify your usage statistics within 24 hours.
Credit Issuance
If approved, credits are instantly added to your dashboard.
Exceptions
In rare cases of service downtime exceeding 24 hours continuously, we may consider exceptions to our standard refund policy. These cases are evaluated individually by our management team.